Privacy Policy
This Privacy Policy explains how PingCalls handles quote requests, AI chats, and site analytics, including the providers involved and your choices about personal information.
Privacy Policy and the information it covers
Last updated: October 20, 2026.
PingCalls sells exclusive leads, inbound calls, live transfers, and self-booked appointments to businesses. This policy explains how we handle information when you visit this site, request a quote, ask a question, or use the AI chat. It covers the details you submit and information processed to measure, secure, and deliver the site.
Business contact details can identify an individual. Keep information you submit relevant to your request, and use the privacy request option described below for questions about your data.
What the quote form collects
The quote form collects your name, business name, email, optional mobile number, lead type, service area, weekly volume, and an optional message. It also collects the page the form was sent from and basic anti-spam timing. Your mobile number and message are optional; include them only if you want to provide them with your request.
Your lead type, service area, and weekly volume tell us what your business wants to buy. Your contact details let us prepare and email a response. The source page gives context for the submission, while the timing information supports spam prevention. Keep the optional message focused on your buying requirements.
AI chat questions and transcripts
You can type questions into the AI chat. Your conversation is processed by AI models to generate replies. We use Cloudflare Workers AI, with a Google Gemini model as a backup. The conversation includes the questions and other information you choose to type, so keep your messages focused on the request you want us to handle.
The chat transcript is stored so we can follow up on your request. Do not type sensitive personal information in the chat. To ask about information you already submitted in a conversation, use the contact form's Privacy request option and provide enough context to identify the interaction.
Analytics, cookies, and technical data
Google Analytics 4 measures site use through cookies or similar technologies. It collects information about pages viewed, approximate location, device, referral source, and form and chat events. These measurements show how visitors reach and use the site, including their interaction with the forms and chat. We use this information to improve the site.
You can block cookies in your browser or use Google's opt-out browser add-on. Ads personalization and Google signals are not used for advertising. Cloudflare also processes basic technical data, including IP address and browser information, for security and site delivery. This technical processing supports the operation of the site you visit.
How we use your information
We use information to prepare and email quotes, answer questions, and deliver the service agreed with a buyer. The details in a quote request describe the product, area, and volume you want. Your message and any chat conversation give context for responding to the request and following up on the business relationship.
We also use information to prevent spam and abuse, improve the site, and meet legal obligations. Form timing and technical information support protection against misuse. Site analytics support improvements to the pages and interactions visitors use. These purposes cover both handling an individual inquiry and maintaining the site that receives it.
Hosting, storage, and service providers
Cloudflare hosts the site and stores form submissions and chat transcripts. Submissions are emailed to the PingCalls inbox through Cloudflare Email Routing. This lets us receive requests and reply by email. The stored form and chat records provide the information used to follow up on those requests.
Cloudflare Workers AI and the Google Gemini backup model process conversations to generate AI replies. Google Analytics 4 processes site use information for analytics. We do not sell personal information and do not share it for cross-context behavioral advertising.
How long we keep requests and chats
We keep quote requests and chat transcripts while they are useful for the business relationship and record keeping, then delete them. A request can provide context for a quote or an ongoing buying relationship. The relevant records let us refer to the information supplied when handling that relationship and related questions.
You can ask us to delete personal information through the Privacy request option on the contact form. Identify the quote request or chat involved so we can locate the relevant information. The rights and verification process below apply to these requests. Avoid repeating sensitive information when describing the record you want addressed.
Your privacy rights and how to request them
You can request access to, correction of, or deletion of your personal information. Some state laws, including California law, give additional privacy rights. The rights available to you depend on the law that applies. We will not discriminate against anyone for making a privacy request.
Use the contact form on /contact/ and choose Privacy request. Explain what you want to access, correct, delete, or otherwise address, and give enough context to locate the information. We may need to verify your request before acting on it. Replies are sent by email. You can also use the AI chat to ask questions about the request process.
Children's information
The site is for businesses and is not directed to children under 16. We do not knowingly collect personal information from children under 16. Quote forms and chat are intended for business buying requirements and questions about the services PingCalls offers.
Do not submit information about children when asking for a business quote or using the AI chat. If you believe a child under 16 has provided personal information through this site, use the Privacy request option on /contact/ to raise the concern. Describe the interaction without repeating unnecessary personal details so the request can be addressed through the privacy process.
Policy updates and contacting PingCalls
We may update this policy. The date at the top shows the latest version, so refer to it when checking which information handling practices this page describes.
Contact PingCalls through the form on /contact/ or the AI chat. Choose Privacy request for a personal information request, or select another purpose that matches your question. Replies are sent by email. Keep your message focused on the issue and avoid adding sensitive information that is not needed to explain it.