Frequently Asked Questions

PingCalls sells service inquiries to businesses through calls, web leads, warm transfers, and self-booked appointments. Choose the category that matches your work and the format your staff handles. Include your service territory and capacity in the quote request so the proposed arrangement fits your operation.

Inquiries come from people actively searching online through our own websites and vetted partner sources. They initiate contact because they want a service or information about it. Your selected category and location define the requests you want us to check for coverage when preparing the quote.

The quote depends on your category, geography, competition, format, exclusivity, requested volume, and delivery hours. Tell us what your team needs through the quote form. We return the proposed arrangement by email so you can review those requirements together before deciding whether to accept.

Yes, exclusive options send the purchased inquiry to one buyer in your area. Make that preference part of your quote request and check the distribution arrangement in the offer. Exclusivity describes how that inquiry is supplied; the person seeking service remains free to contact businesses independently.

The consumer searches online, chooses to dial, and the call rings your business phone live. Select a receiving destination and hours when your staff answers new inquiries. That puts the initial conversation with the person handling intake, ready to ask about the request and next steps.

Web leads are delivered to your email or posted to your CRM. The consumer completes a request form with documented consent, giving your staff written context for follow-up. Choose a destination your intake team checks and keep the submitted details together with the request record.

A live transfer brings you into a consumer-initiated conversation through a warm hand-off. The person is already on the line when your team takes over. Choose this format when someone is ready to continue discussing the request during the hours selected for your delivery setup.

The consumer selects the appointment time online. That gives your business a defined time around which to prepare the conversation. Use this format when reviewing request details in advance fits your work, and include your preferred appointment setup when asking about the options for your category.

Yes, service areas can use zip codes, a city plus radius, or states. Pick the boundary that reflects where you actually accept work or serve clients. Combine that geography with applicable request types so the coverage check starts with the right category and territory.

Set delivery hours and a daily or weekly cap. Build those limits around the people handling intake, including time spent on existing customers and follow-up. A cap places an upper boundary on delivery; it does not establish a promised number of inquiries for that period.

Your selected inquiry format can start once your quote is accepted and filters are set, subject to availability. Have your receiving destination, territory, request preferences, and intake hours ready. Confirm which staff member owns new inquiries so the chosen product has a clear place in your daily workflow.

Bad numbers, duplicates, and out-of-area leads are covered by credits under the returns policy. Retain the request details and describe what does not match the accepted setup. For the applicable conditions and review process, see Lead Quality & Returns before submitting the issue.

You are responsible for the rules governing your business and follow-up. That includes required licenses and applicable calling and texting requirements. Read the original request and consent context before contacting the person, and keep your team aligned on contact preferences and records for the work you perform.

Yes, the AI assistant answers questions about the lead buying process and available formats. It identifies itself as AI, and voice chats disclose that they may be recorded. Use it to clarify your requirements, then submit the quote form for a proposal sent by email.

Use the Sell Your Leads page to submit a publisher inquiry. Describe the service categories, source process, and how people initiate their requests so your submission has useful context. A publisher inquiry starts a review; it does not establish acceptance or a purchasing commitment.

No, PingCalls provides buying quotes by email without sales calls. Enter your requirements through the quote form, then review the written proposal around your workday. The AI chat assistant handles product questions so you can gather information without setting aside time for a sales conversation.